Returns & exchanges

Our returns & exchanges info

We understand that sometimes returns or exchanges may be necessary, and we want to make the process as seamless as possible for you. Below, you'll find important information regarding our policies and procedures.

Eligibility for Returns & Exchanges:

We gladly accept returns and exchanges within 14 days from the date of purchase. To be eligible, the item must be unused, unworn, and in its original condition with all tags and packaging intact. Please note that certain items, such as intimate apparel or personalized products, may not be eligible for return or exchange due to hygiene or customization reasons. We apologize for any inconvenience this may cause.

Initiate a Return or Exchange:

To initiate a return or exchange, please contact customer support. We kindly ask that you provide the order number, item details, and the reason for the return or exchange. Our dedicated customer support team will guide you through the process and provide further instructions.

Return & Exchange Process:

Once your return or exchange request is approved, you will receive a return authorization along with instructions on how to proceed. We recommend using a trackable shipping method to ensure that your package reaches us safely. Please note that the shipping costs for returns or exchanges are generally the responsibility of the customer, unless the return or exchange is due to a mistake on our part or a defective item.

Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email that includes a tracking number. This allows you to monitor the progress of your package and get real-time updates on its whereabouts. Simply click on the tracking link provided in the email or enter the tracking number on our website's tracking page to stay informed about the status of your shipment.

Refunds & Store Credit:

For approved returns, we offer refunds in the original form of payment or store credit, depending on your preference. Refunds are typically processed within 30 days after we receive the returned item. In the case of exchanges, the new item will be shipped to you promptly once the original item is received and processed.

Defective or Incorrect Items:

If you receive a defective or incorrect item, please notify us as soon as possible. We will gladly arrange for a replacement or provide a prepaid return shipping label to facilitate the return. We apologize for any inconvenience and will make every effort to resolve the issue promptly.

Additional Information:

• Please ensure that all return or exchange items are securely packaged to prevent damage during transit.
• We recommend keeping the shipping receipt and tracking number as proof of return shipment until your return or exchange is processed.
• Refunds for returned items will be processed based on the original payment method. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.